At UpNorth Corner Store, we want every customer to be completely satisfied with their purchase. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds for both in-store and online purchases.
1. Eligibility for Returns
We accept returns or exchanges within 7 days of purchase for most unopened and unused products, provided you have the original receipt or proof of purchase.
To qualify for a return:
- Items must be in their original packaging, unused, and in resalable condition.
- The product must have been purchased directly from UpNorth Corner Store (in-store or through our official website).
2. Non-Returnable Items
For safety and quality reasons, the following items cannot be returned or refunded:
- Perishable goods (such as groceries, snacks, beverages, and frozen items)
- Opened or used hygiene and personal care products
- Gift cards and digital products
- Discounted or clearance items marked “Final Sale”
3. Refunds
Once your return is received and inspected, we’ll notify you by email or phone regarding the status of your refund.
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- Shipping costs (if applicable) are non-refundable, unless the return is due to a defective or incorrect item.
4. Exchanges
If you received a defective, damaged, or incorrect product, please contact us within 3 days of delivery or purchase. We will happily arrange an exchange or replacement at no extra cost.
5. Online Orders and Delivery Issues
For items purchased online:
- If an item arrives damaged or incorrect, notify us within 48 hours of delivery with photos for verification.
- Returns may be initiated through our website or by contacting our customer support team directly.
6. Return Process
To start a return or exchange:
- Contact us at [Add Email Address] or call [Add Phone Number].
- Provide your order number, reason for return, and photos if applicable.
- Once approved, you can return the item in-store or ship it back to:
UpNorth Corner Store
50 10 50th Street, Yellowknife, NT X1A 2N5
7. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
Email: hello@upnorthcornerstore.ca
Address: 50 10 50th Street, Yellowknife, NT X1A 2N5
At UpNorth Corner Store, your satisfaction is our top priority. We value your trust and strive to make every shopping experience — whether online or in-store — easy, fair, and reliable.